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Return Policy

Return & Exchange Policy

1. Return Period

Eligible products may be returned or exchanged within 7 calendar days from the date of delivery.

All returns and exchanges are subject to the conditions outlined below.

2. Return Conditions

To qualify for a return or exchange, the product must be:

  • Unworn and unused, except for reasonable fitting.

  • Unwashed and unaltered.

  • Free from stains, makeup, deodorant, perfume, odours, hair, pet hair or other marks.

  • In its original condition and packaging.

  • Returned with all original tags, labels, hygiene seals and accessories attached.

  • Accompanied by valid proof of purchase.

ARROWS may inspect returned products before approving a refund or exchange.

Products that do not meet these conditions may be rejected and returned to the customer.

Customers should not continue using a product after discovering a suspected defect if continued use could worsen its condition.

3. Change-of-Mind Returns

For an approved change-of-mind return:

  • The customer is responsible for return-delivery costs unless ARROWS agrees otherwise.

  • Original delivery charges are non-refundable, except where required by law.

  • The product must meet all return conditions.

  • Refunds cover only the approved returned product value.

Sending a product back does not automatically mean the return has been approved. Approval remains subject to inspection.

4. Non-Returnable Products

The following products cannot be returned or exchanged for change-of-mind reasons:

  • Underwear and hygiene-sensitive products after the hygiene seal has been removed.

  • Socks or similar sealed personal-wear products after opening.

  • Personalised, customised or altered products.

  • Gift cards.

  • Products marked “Final Sale”, where permitted by law.

  • Products damaged through misuse, improper care, accidents or normal wear and tear.

These restrictions do not apply where a product is defective, incorrectly supplied, materially different from its description, or where a remedy is required under UAE law.

5. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact ARROWS as soon as reasonably possible.

We may request:

  • Your order number.

  • Clear photographs or video showing the issue.

  • A description of the problem.

  • Photographs of the packaging and labels.

  • Return of the product for inspection.

Where a product is confirmed to be defective, damaged before delivery or incorrectly supplied, ARROWS will provide an appropriate remedy in accordance with applicable UAE law.

This may include:

  • Repair

  • Replacement

  • Refund

6. What Is Not Normally Considered a Manufacturing Defect?

The following will not normally be treated as manufacturing defects:

  • Damage caused by incorrect sizing or excessive stretching.

  • Damage caused by improper washing, drying or ironing.

  • Failure to follow the care label.

  • Accidental damage.

  • Normal fading, ageing or wear and tear.

  • Abrasion or damage caused by rough surfaces or equipment.

  • Damage caused by alteration or repair by another party.

  • Minor variations that do not materially affect the product's use.

7. Refunds

Approved refunds will normally be issued to the original payment method, unless otherwise agreed or required by law.

Refund-processing times depend on the bank, card issuer or payment provider and may take several business days after ARROWS approves the return.

ARROWS is not responsible for delays caused by banks, card issuers or third-party payment providers.

Products remain the customer's responsibility until they are received by ARROWS. Customers should use secure and trackable return delivery and retain proof of shipment.

Where permitted by law, ARROWS may deduct an amount where a returned product has lost value because it was used, damaged or handled beyond what is reasonably necessary to inspect or try it on.

8. Exchanges

Exchanges are subject to product, colour and size availability.

If the requested replacement is unavailable, ARROWS may offer an alternative product, refund or store credit, subject to the customer's agreement and applicable law.

If the replacement product has a higher price, the price difference must be paid before dispatch.

If the replacement costs less, the approved difference will be refunded or credited as agreed.

9. How to Request a Return or Exchange

To request a return or exchange, please contact ARROWS with your order details and explain the reason for the request.

We may request photographs, videos or other information to assess the product before approving the return or exchange.

Please keep the product, original packaging, tags, labels and proof of purchase until the request has been reviewed.

10. Contact Us

For returns, exchanges or product-related complaints, please contact:

ARROWS FOR SPORTS WEAR TRADING
Email: support@arrows.ae
Telephone / WhatsApp: +971 52 987 4777
Website: www.arrows.ae

Important

This Return & Exchange Policy is subject to the ARROWS Terms & Conditions and applicable laws of the United Arab Emirates. Where mandatory UAE law provides a consumer right or remedy that differs from this policy, the mandatory legal requirement will apply.