Delivery Information

Delivery Area

ARROWS currently sells and delivers products within the United Arab Emirates only.

Orders submitted for delivery outside the UAE may be rejected or cancelled.

Delivery Times

Delivery dates and times provided by ARROWS or its delivery partners are estimates and are not guaranteed.

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Courier or transport operations

• Public holidays

• Weather conditions

• Government restrictions

• Emergencies

• Incorrect or incomplete delivery information

• Restricted access to the delivery location

• Other circumstances beyond our reasonable control

Delivery Information

To ensure successful delivery, customers must provide:

• A complete and accurate delivery address

• A valid telephone number

• Any necessary delivery instructions

Customers are responsible for ensuring that the provided information is correct before the order is dispatched.

Receiving Your Order

Customers must remain available to receive their order.

ARROWS is not responsible for delays or additional charges resulting from:

• Incorrect or incomplete customer information

• Customer unavailability

• Restricted access to the delivery location

• Repeated failed delivery attempts

• Requests to change the delivery address after dispatch

If a delivery attempt is unsuccessful, additional delivery arrangements or charges may apply.

Delivery Charges

Any applicable delivery charges will be clearly displayed before the order is completed.

Changes to Delivery Address

Customers should ensure that their delivery information is correct before completing the order.

Requests to change the delivery address after dispatch may result in delays or additional charges and may not always be possible.

Delivery of Your Order

Responsibility for the products passes to the customer upon confirmed delivery to the address provided, except where applicable UAE law requires otherwise.

Customers should inspect their order promptly after delivery.

If you receive a missing, visibly damaged, incorrect or defective product, please contact ARROWS as soon as reasonably possible.

We recommend keeping the product, packaging, labels and proof of purchase while your complaint is being reviewed.

Contact Us

For delivery enquiries or assistance, please contact:

ARROWS FOR SPORTS WEAR TRADING
Email: support@arrows.ae
Telephone / WhatsApp: +971 52 987 4777
Website: www.arrows.ae